SALES ORDER TERMS AND CONDITIONS
By submitting payment to International Design Source (“IDS”), the Designer (“Purchaser”) acknowledges and agrees to the following Terms and Conditions governing all purchases from IDS. Submission of payment constitutes acceptance of these Terms and Conditions and authorization for IDS to process the payment method provided and collect all amounts due under the applicable Sales Order.
1. PAYMENT AUTHORIZATION
Purchaser authorizes IDS to process the payment method provided by Purchaser, including credit card, ACH transfer, wire transfer, check, or other approved form of payment, for the full amount of the Sales Order, including any applicable taxes, freight charges, storage charges, delivery charges, service fees, and approved change orders. Only USD and U.S. addresses are accepted.
Purchaser represents that they are authorized to use and approve the payment method provided and have full authority to authorize payment for all amounts due under the Sales Order.
2. CUSTOM ORDER ACKNOWLEDGMENT
Purchaser understands that furniture, lighting, rugs, accessories, textiles, and other products ordered through IDS are custom-made, special-order, made-to-order, or otherwise manufactured specifically for Purchaser’s project and specifications.
Purchaser acknowledges that IDS places orders with manufacturers based on the specifications, finishes, fabrics, dimensions, and selections approved by Purchaser.
3. NO CANCELLATIONS
Once a Sales Order has been submitted and approved by Purchaser, the order is considered final and binding.
After IDS places the order with the manufacturer, Purchaser may not cancel the order for any reason, including but not limited to project delays, client cancellation, change in design plans, budget changes, or client dissatisfaction.
Any cancellation request submitted after the order has been placed with the manufacturer may be denied at IDS’s sole discretion.
4. NO REFUNDS
All sales are final.
All payments made to IDS are non-refundable once the order has been placed with the manufacturer.
IDS shall have no obligation to refund deposits, partial payments, or payments made in full for any custom, special-order, or made-to-order merchandise.
5. DESIGNER RESPONSIBILITY
Purchaser is solely responsible for verifying and approving all specifications, dimensions, finishes, fabrics, materials, quantities, and other product details before approving the Sales Order.
IDS shall not be responsible for errors resulting from incorrect information, measurements, specifications, or selections provided or approved by Purchaser.
6. MANUFACTURER VARIATIONS
Purchaser acknowledges that natural materials, handcrafted products, wood grains, stone, leather, fabrics, finishes, and other materials may vary in color, texture, pattern, appearance, and dimensions from samples, photographs, renderings, or showroom displays.
Such variations are considered normal and are not grounds for cancellation, rejection, refund, or chargeback.
7. SHIPPING AND DELIVERY
Estimated production and delivery dates are provided by manufacturers and carriers and are subject to change.
IDS does not guarantee manufacturing, shipping, transit, or delivery timelines and shall not be liable for delays beyond its control.
8. WAREHOUSE TERMS AND CONDITIONS
If Purchaser elects to utilize IDS’s warehousing and delivery services, Purchaser will be notified when merchandise arrives at IDS’s warehouse and is available for delivery. IDS provides up to thirty (30) days of complimentary storage. Merchandise remaining beyond thirty (30) days may be subject to storage fees at IDS’s then-current rates.
Delivery charges are based on the delivery zip code, number of pieces, and any special handling requirements. Purchaser agrees to pay all applicable delivery and storage charges.
Risk of loss and responsibility for the merchandise shall transfer to Purchaser upon delivery to Purchaser, Purchaser’s designated receiver, or Purchaser’s designated delivery location.
9. INSPECTION AND CLAIMS
Purchaser agrees to inspect merchandise promptly upon receipt.
Any claims for shipping damage, manufacturing defects, shortages, or other issues must be reported to IDS in writing within two (2) business days of delivery.
IDS will assist Purchaser in processing claims with the manufacturer when applicable but does not guarantee claim approval.
10. DESIGNER PAYMENT RESPONSIBILITY
Purchaser acknowledges that all purchases made from IDS are transactions between IDS and Purchaser.
Purchaser shall remain fully responsible for payment of all amounts due under the Sales Order regardless of whether Purchaser’s client, customer, homeowner, builder, or any third party pays Purchaser.
The failure, refusal, delay, insolvency, or inability of Purchaser’s client or any third party to make payment to Purchaser shall not relieve Purchaser of its obligation to pay IDS in full.
Purchaser may not withhold payment, request a refund, cancel an order, dispute charges, reverse an ACH or wire transfer, stop payment on a check, initiate a chargeback, or otherwise attempt to recover funds based upon any dispute between Purchaser and Purchaser’s client or any third party.
11. PAYMENT DISPUTES AND REVERSALS
Purchaser agrees not to initiate a credit card chargeback, ACH reversal, wire recall, stop-payment order, or other payment dispute for merchandise ordered pursuant to an approved Sales Order except in cases of fraud or unauthorized use of the payment method.
An approved Sales Order, together with these Terms and Conditions, shall constitute Purchaser’s authorization for IDS to process the payment method provided and shall serve as evidence of Purchaser’s agreement to these terms.
12. LIMITATION OF LIABILITY
IDS acts as a distributor and sales representative for various manufacturers.
IDS’s liability, if any, shall be limited to the amount paid by Purchaser for the specific product giving rise to the claim.
Under no circumstances shall IDS be liable for consequential, incidental, indirect, special, or punitive damages, including lost profits, project delays, labor costs, installation costs, or client-related damages.
13. ENTIRE AGREEMENT
These Terms and Conditions, together with the applicable Sales Order, constitute the entire agreement between Purchaser and IDS regarding the transaction and supersede all prior discussions, representations, or understandings.
14. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida.